Acceptance of Terms of Use

These Terms and other applicable conditions and notices contained herein govern your use of the Prime Furniture Source service and website. Your use of a particular Prime Furniture Source website included within the Prime Furniture Source area may also be subject to additional terms outlined elsewhere on those sites. By using, visiting, or browsing the Prime Furniture Source website(s), you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Prime Furniture Source service or website.

These Terms of Use are an ongoing contract between you and Prime Furniture Source and apply to your use of the Prime Furniture Source service and website. These Terms of Use affect your rights and you should read them carefully.

Changes to Terms of Use

Prime Furniture Source reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the links that direct you to the Terms on the Prime Furniture Source website. The most current version of the Terms will supersede all previous versions. Your use of the Prime Furniture Source website or continued use of our service after changes are made means that you agree to be bound by such changes.


We reserve the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Shoppers should be aware that product prices can and do fluctuate as a result of a supplier changing their wholesale pricing. Prime Furniture Source has no control over any supplier’s pricing policies and therefore cannot guarantee any item will remain any particular price for any period of time.

Electronic communications

By using the Prime Furniture Source service, you consent to receiving electronic, phone, and/or mail communications from Prime Furniture Source. These communications will include notices about your account (e.g., shipping and receiving e-mails) and information concerning or related to our store. These communications are part of your relationship with Prime Furniture Source and you are entitled to receive them as part of the Prime Furniture Source subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Use of information submitted

Prime Furniture Source is free to use any comments, information, ideas, concepts, reviews, or techniques contained in any communication you may send to Prime Furniture Source, including, without limitation, responses to questionnaires or through postings to the Prime Furniture Source website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Prime Furniture Source website or other websites. Furthermore, by posting any information on our site, submitting suggestions, or in responding to questionnaires, you grant us a nonexclusive, royalty-free license to display, use, reproduce or modify that information.

Intellectual property

  • CopyrightAll content included on the Prime Furniture Source website and delivered to subscribers as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Prime Furniture Source, or its suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Prime Furniture Source., and protected by U.S. and international copyright laws. Content should not be reproduced or used without express written permission from Prime Furniture Source, Inc., or its suppliers. Prime Furniture Source reserves the right to terminate your membership hereunder if Prime Furniture Source, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying or other unauthorized use of our proprietary content.

Account access & identity protection.

In order to provide you with ease of access to your account, Prime Furniture Source will place a cookie (a small text file) on any computer from which you access the Prime Furniture Source website. When you revisit the Prime Furniture Source website, this cookie will enable us to recognize you as a previous user or as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.

You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Users of public or shared computers should log out at the completion of each visit to the Prime Furniture Source website.

If you find that you’re a victim of identity theft and it involves a Prime Furniture Source account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. Prime Furniture Source reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. Prime Furniture Source is not obligated to credit or discount a membership for holds placed on the account by either a representative of Prime Furniture Source or by the automated processes of Prime Furniture Source.

Payment obligations

The Shopper understands that a valid form of payment must accompany all orders.


All warranties for products purchased through Prime Furniture Source are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers.


Prime Furniture Source diligently strives to provide as accurate information as possible. However, as distributors and manufacturers provide a large portion of this information, Prime Furniture Source makes no warranty expressed or implied with respect to accuracy of the information, including price, product descriptions or product specifications. Both the product and manufacturer names are used only for the purpose of identification. Shoppers are responsible for making sure the product information is correct prior to selling any products from this site with the product’s respective Manufacturers.

Shipping and handling

Prime Furniture Source and its distributors/suppliers reserve the right to restrict shipments to within the Continental U.S., Alaska, and Hawaii. All orders must be placed with a residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed. Any orders with shipping addresses outside the Continental U.S., Alaska, and Hawaii will not be processed. Suppliers Charlie and Sapphire will not ship orders to Alaska or Hawaii.

Shipping and handling charges

You are responsible to pay the shipping and handling charges for all products purchased from Prime Furniture Source. You are responsible for these charges for shipments that are refused or returned for any reason. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. ANY ODD SIZED OR EXCESSIVE WEIGHTED ITEMS WILL REQUIRE A CUSTOM SHIPPING COST CALCULATION FROM Prime Furniture Source. THESE ORDERS WILL NOT SHIP UNTIL YOU HAVE APPROVED THE CUSTOM SHIPPING COST. Prime Furniture Source may not publish, via the website, E-mail, traditional mail, phone, or fax, the shipping weights of items listed in our warehouses because our suppliers may not provide it for us.

Order changes

Generally, the shopper should assume that once an order is placed, it cannot be changed in any way. However, if the shopper contacts Prime Furniture Source’s customer service department using the online form as soon as possible with a change request, it may be occasionally possible to amend the order.

Order returns

Each one of Prime Furniture Source’s suppliers has a different return policy. Shoppers are responsible for becoming familiar with and abiding by the policies and procedures of each supplier for returning products ordered. Failure to do so may result in a rejected return. Individual supplier policies can be viewed by clicking the individual “Additional Supplier Information and Returns Policy” links located on each product on the Prime Furniture Source site.

Legal recourse

Your and Prime Furniture Source agree that the laws of the State of Florida and Dade County shall have exclusive jurisdiction over any dispute or claims, policies, and procedures between you and Prime Furniture Source relating in any wan to the Prime Furniture Source service or website or these Terms. You and Prime Furniture Source expressly and irrevocably consent to personal jurisdiction and venue in these courts. The non-prevailing party shall pay all attorney’s fees and court costs.

Limitations on use

You must be 18 years of age or older to utilize the Prime Furniture Source service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified we grant you a limited license to access the Prime Furniture Source website. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Prime Furniture Source website without our express written consent.


Prime Furniture Source reserves the right to make amendments to this agreement at any time. Amendments may be the result of changes in economic, legal, or other factors that affect the business of Prime Furniture Source.


If one or more of the provisions of the policies and procedures in this user agreement are deemed void by law in a court of competent jurisdiction, the balance of the policies and procedures’ remaining provisions, or any provision in the Prime Furniture Source’s manual, shall continue in full force and effect.

Website information

While (hereafter the “Website”) and all of its dependent pages contain far too much information to be quoted in their entirety in these Terms and Conditions, the shopper is responsible for reading and understanding all information contained on the Website. Prime Furniture Source is not responsible for any inconvenience, loss of profit, or other complication that the shopper may experience as a result of the Shopper’s failure to read and understand all information on the Website. Furthermore, it is the responsibility of the Shopper to contact and question Prime Furniture Source’s customer service representatives regarding any portion of the Website that they have read but do not understand.

Privacy policy

Please take a minute to read the following policy so you understand how we use the personal information we ask you to submit. As we update and expand our services, this policy may change, so please refer back to it periodically. If you use any of Prime Furniture Source’s services, you agree to these terms.

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our footer navigation that is found on every page of our website. When you register at Prime Furniture Source, we ask you for personal information. We use this information to process your orders, conduct account verifications, and to communicate with you about the status of your orders. We also use your email address to send you newsletters you are subscribed to during registration, as well as messages about Prime Furniture Source special offers, promotional announcements and consumer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the newsletters or other announcements simply unsubscribe by checking the unsubscribe links.

The information we collect

This notice applies to all information collected or submitted on the Prime Furniture Source website. On some pages, you can order order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Credit/debit card information
  • Unique identifiers (such as username and password)

On some pages, you can submit information about other people. For example, if you order a product and want it drop shipped directly to an acquaintance, you will need to submit their address. In this circumstance, the types of personal information collected are:

  • Name
  • Shipping address

How we use information

  • CookiesA cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
  • Log filesLike most standard website servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the site

  • Special offers and updatesWe send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections. We also send all registrants special offers and updates regarding our services. If you are a former customer, you will continue to receive special offers and updates regarding our services unless you choose to unsubscribe from such communications.
  • NewsletterIf a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
  • Customer serviceWe communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Communications from the company

During the registration process, we collect phone information so that we may call you for the purpose of preventing fraud during the ordering process of Prime Furniture Source products.

Sharing—Third parties

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. We use the information you provide about your customers when placing a drop shipment order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. At times, we do release information about our customers to third party partners for marketing of offers we feel will benefit our members. This information includes customer name, phone number and e-mail address. We never release credit card information or information about purchases and buying habits. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just “surfing.”

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage in a locked facility.

If users have any questions about the security at our website, users can send an email to

Our commitment to children’s privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How you can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by logging into your account and visiting the Account Info section of your Shopper’s Only Area. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us

Should you have other questions or concerns about these privacy policies, please send us an email at